IT Operations Coordinator

4PAY is an innovator in eWallet ecosystems, building cutting-edge financial solutions on top of open technologies. Our projects bring unique challenges that encourage creative problem-solving and the development of innovative solutions. We follow an Agile development methodology and utilize the latest software technologies to drive impactful results.

We’re seeking an IT Operations Coordinator to play a pivotal role on the IT team, ensuring the seamless execution of daily operations, coordinating cross-functional technical efforts, and managing IT resources as needed. Acting as the central point of contact for operational issues, project coordination, and process optimization, this role requires a blend of technical expertise and strong organizational skills.

The ideal candidate is proactive, technically proficient, and ready to lead and support IT personnel across a variety of initiatives.

Responsibilities

● Coordinate and oversee daily IT operations including infrastructure, support, and systems administration.
● Collaborate with internal IT teams (e.g., Help Desk, Infrastructure, Security, DevOps) to ensure timely resolution of issues and delivery of services.
● Manage IT resources and assign tasks based on priorities, availability, and skill sets.
● Track and report on operational KPIs, service levels, and project progress.
● Assist in planning and executing IT projects, including upgrades, migrations, and rollouts.
● Maintain and improve documentation for IT processes, systems, and compliance requirements.
● Support procurement, vendor management, and contract renewals for IT services and equipment.
● Facilitate onboarding/offboarding processes including account provisioning and hardware setup.
● Ensure adherence to cybersecurity protocols and regulatory compliance standards.
● Act as a point of escalation for operational issues and coordinate resolution across teams.
● Support regional activities including sales support and in-person client engagement. Regions such as Africa, MENA, Caribbean

Qualifications & Skills Required:

● Bachelor’s degree in Information Technology, Computer Science, or related field.
● 3+ years of experience in IT operations, technical coordination, or systems support.
● Strong understanding of IT infrastructure, networking, and cloud services.
● Experience working with IT service management tools (e.g., ServiceNow, Jira, Zendesk).
● Excellent communication and team coordination skills.
● Ability to manage multiple priorities and lead small teams or task groups.

Preferred:

● Experience with ITIL or similar service management frameworks.
● Familiarity with cloud platforms (Azure, AWS, Google Cloud).
● Exposure to cybersecurity practices and compliance frameworks (e.g., SOC 2, ISO 27001).
● Project coordination or team leadership experience in a technical environment.

Why Join Us?

● Work on cutting-edge fintech solutions in a fast-paced environment.
● Join a growing team with endless opportunities to lead and advance your career.
● See your work make a real-world impact on end users.
● Be part of a collaborative and innovative company culture.