IT Operations Coordinator

At Hardboot, we help scaling companies build the teams they need to grow—and right now, we’re hiring in-house for a fast-growing player in the fintech space.

We’re seeking an IT Operations Coordinator to play a pivotal role on the IT team, ensuring the seamless execution of daily operations, coordinating cross-functional technical efforts, and managing IT resources as needed. Acting as the central point of contact for operational issues, project coordination, and process optimization, this role requires a blend of technical expertise and strong organizational skills.

The ideal candidate is proactive, technically proficient, and ready to lead and support IT personnel across a variety of initiatives.

Responsibilities:

• Coordinate and oversee daily IT operations including infrastructure, support, and systems administration.
• Collaborate with internal IT teams (e.g., Help Desk, Infrastructure, Security, DevOps) to ensure timely resolution of issues and delivery of services.
• Manage IT resources and assign tasks based on priorities, availability, and skill sets.
• Track and report on operational KPIs, service levels, and project progress.
• Assist in planning and executing IT projects, including upgrades, migrations, and rollouts.
• Maintain and improve documentation for IT processes, systems, and compliance requirements.
• Support procurement, vendor management, and contract renewals for IT services and equipment.
• Facilitate onboarding/offboarding processes including account provisioning and hardware setup.
• Ensure adherence to cybersecurity protocols and regulatory compliance standards.
• Act as a point of escalation for operational issues and coordinate resolution across teams.

Qualifications & Skills Required:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT operations, technical coordination, or systems support.
• Strong understanding of IT infrastructure, networking, and cloud services.
• Experience working with IT service management tools (e.g., ServiceNow, Jira, Zendesk).
• Excellent communication and team coordination skills.
• Ability to manage multiple priorities and lead small teams or task groups.

Preferred:

• Experience with ITIL or similar service management frameworks.
• Familiarity with cloud platforms (Azure, AWS, Google Cloud).
• Exposure to cybersecurity practices and compliance frameworks (e.g., SOC 2, ISO 27001).
• Project coordination or team leadership experience in a technical environment.

Why Join Us?

• Work on cutting-edge fintech solutions in a fast-paced environment.
• Join a growing team with endless opportunities to lead and advance your career.
• See your work make a real-world impact on end users.
• Be part of a collaborative and innovative company culture.

Requirements:

• 4+ years of work experience with IT Infrastructure Operations
• Bachelor’s Degree
• Authorized to work in Yes
• Working in an onsite setting
• 4+ years of work experience with IT Service Management Tools